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SUPERNEO COMMUNICATION

Privacy Policy

1. Name and Contact Information of the Data Controller

 

This Privacy Policy applies to data processing by:

 

SUPERNEO COMMUNICATION GMBH, represented by its managing directors

Tina Grundhöfer, Lilian Känel

 

Riedlstraße 6, 80538 Munich, Germany

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Email: hello@superneo.de

Phone: +49 (0)89 215 401 99-0

 

Data Protection Officer:

IITR Datenschutz GmbH

Dr. Sebastian Kraska

Marienplatz 2

80331 Munich

Germany

 

Email: email@iitr.de

‍Phone: +49 89 189 17360

 

 


2. Collection and Storage of Personal Data, as well as the Nature and Purpose of Its Use


2.1 When Visiting the Website
When you visit our website superneo.de, the browser on your device automatically sends information to our website’s server. This information is temporarily stored in a so-called log file. The following information is collected without any action on your part and stored until it is automatically deleted:

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  • IP address of the requesting computer,

  • Date and time of access,

  • Name and URL of the file accessed,

  • Website from which access is made (referrer URL),

  • Browser used and, if applicable, your computer’s operating system, as well as the name of your Internet service provider.

 

We process the aforementioned data for the following purposes:

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  • Ensuring that the website connects smoothly,

  • Ensuring a convenient user experience on our website,

  • Evaluating system security and stability, and

  • For other administrative purposes.

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The legal basis for data processing is Article 6(1)(f) of the GDPR. Our legitimate interest stems from the purposes for data collection listed above. Under no circumstances do we use the collected data to draw conclusions about your identity. In addition, we use cookies and analytics services when you visit our website. You can find further details on this in sections 4 and 5 of this Privacy Policy.

 


2.2 When Using Our Contact Form

If you have any questions, we offer you the option to contact us via email, phone, or mail. You are required to provide your name and a valid (email) address or phone number so that we know who the inquiry is from, can ask any follow-up questions, and can respond to your inquiry. Additional information may be provided voluntarily.

 

We process the personal data you provide in this context based on Article 6(1)(b) of the GDPR (inquiries within the scope of a contractual relationship or for the purpose of entering into a contract) or Article 6(1)(f) of the GDPR (inquiries outside the scope of a contract or the purpose of entering into a contract). Our legitimate interest in doing so is to respond to your inquiries.

 


3. Disclosure of Data

Your personal data will not be transferred to third parties for purposes other than those listed below. We will only disclose your personal data to third parties if:

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  • you have given your explicit consent pursuant to Article 6(1)(a) of the GDPR,

  • there is a legal obligation to do so under Article 6(1)(c) of the GDPR, and

  • this is permitted by law and necessary for the performance of contractual relationships with you under Article 6(1)(b) of the GDPR.

 


4. Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your device and do not contain viruses, Trojans, or other malware.

 

Information related to the specific device you are using is stored in the cookie. However, this does not mean that we thereby gain direct knowledge of your identity.

 

The use of cookies serves, on the one hand, to make your experience with our website more enjoyable. For example, we use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted when you leave our site.

 

In addition, to optimize user-friendliness, we also use temporary cookies that are stored on your device for a specific, predetermined period of time. If you visit our site again to use our services, the system automatically recognizes that you have already visited us and recalls the entries and settings you made, so you do not have to re-enter them.

 

The data processed by cookies is necessary for the aforementioned purposes to safeguard our legitimate interests and those of third parties pursuant to Article 6(1)(f) of the GDPR.

 

Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that a notification always appears before a new cookie is created. However, completely disabling cookies may prevent you from using all features of our website.

 

 


5. Social Media Links

On our website, we use links to the social network Instagram—operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”)—based on Article 6(1)(f) of the GDPR to share further information about our company. The underlying promotional purpose is to be regarded as a legitimate interest within the meaning of the GDPR. The respective provider is responsible for ensuring that operations comply with data protection regulations. When you click on the social network icon (“Instagram camera”), you leave our website and are automatically redirected to the servers of that social network. The privacy policies of the respective providers apply to the use of their respective sites.

 

For information on the purpose and scope of data collection, as well as the further processing and use of the data by Instagram, and your related rights and privacy settings, please refer to Instagram’s privacy policy (https://help.instagram.com/155833707900388).

 

 


6. Website Tracking

To design our website in a way that meets user needs and to continuously optimize it, we use Google Analytics, a web analytics service provided by Google Inc. (https://www.google.de/intl/de/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). In this context, pseudonymized user profiles are created and cookies are used. The information generated by the cookie regarding your use of this website, such as

 

  • browser-Typ/-Version,

  • browser type/version,

  • operating system used,

  • referrer URL (the previously visited page),

  • hostname of the accessing computer (IP address),

  • time of the server request,


is transmitted to a Google server in the United States and stored there. The information is used to evaluate the use of the website, to compile reports on website activity, and to provide other services related to website and Internet usage for the purposes of market research and the needs-based design of these web pages.

This information may also be transferred to third parties if required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be combined with other data held by Google. IP addresses are anonymized so that they cannot be linked to specific users (IP masking). You can prevent the installation of cookies by adjusting your browser settings accordingly; however, please note that in this case, you may not be able to use all features of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=de).

As an alternative to the browser add-on—particularly for browsers on mobile devices—you can also prevent data collection by Google Analytics by clicking on https://developers.google.com/analytics/devguides/collection/analyticsjs/user-opt-out?hl=de. An opt-out cookie will be set to prevent the future collection of your data when you visit this website. The opt-out cookie applies only to this browser and only to our website, and is stored on your device.
 

If you delete the cookies in this browser, you will need to set the opt-out cookie again. For more information on data protection in connection with Google Analytics, please see the Google Analytics Help Center

 

(https://support.google.com/analytics/answer/6004245?hl=de).

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7. Retention Period

We store your emails and contact requests for as long as necessary to process your inquiry and, thereafter, for a period of 3 years so that we have your data on hand should you contact us again regarding your original inquiry. This does not apply if you initiate a contractual relationship with us in the email. In this case, the retention period is determined by the underlying contract and, thereafter, by the statutory retention periods.

 

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8. Data Subject Rights

You have the right:

  • pursuant to Article 15 of the GDPR, to request information about your personal data that we process. In particular, you may request information regarding the purposes of processing, the categories of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned retention period, the existence of a right to rectification, erasure, restriction of processing, or objection; the existence of a right to lodge a complaint; the origin of your data, if it was not collected by us; and the existence of automated decision-making, including profiling, and, where applicable, meaningful information regarding its details;

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  • pursuant to Article 16 of the GDPR, to request without delay the rectification of inaccurate personal data or the completion of your personal data stored by us;

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  • pursuant to Article 17 of the GDPR, to request the erasure of your personal data stored by us, unless processing is necessary for the exercise of the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest, or to assert, exercise, or defend legal claims;

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  • to request the restriction of the processing of your personal data pursuant to Article 18 of the GDPR, provided that you contest the accuracy of the data, the processing is unlawful but you oppose its erasure, and we no longer need the data but you require it to assert, exercise, or defend legal claims, or you have objected to the processing pursuant to Article 21 of the GDPR;

 

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9. Hosting

Webflow & Webflow CDN

We host our website with Webflow. The provider is Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA (hereinafter: Webflow). When you visit our website, Webflow collects various log files, including your IP addresses.

Webflow is a tool for creating and hosting websites. Webflow stores cookies or other tracking technologies that are necessary for displaying the site, providing certain website functions, and ensuring security (essential cookies).

For details, please refer to Webflow’s privacy policy: EU & Swiss Privacy Policy | Webflow.

The use of Webflow is based on Article 6(1)(f) of the GDPR. We have a legitimate interest in ensuring that our website is displayed as reliably as possible. If consent has been obtained, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TTDSG. Consent may be revoked at any time.

 

Data transfers to the U.S. are based on the EU Commission’s Standard Contractual Clauses. Details can be found here: EU & Swiss Privacy Policy | Webflow.

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